Refund Policy

At SAFARIGEAR, we are committed to ensuring your satisfaction with every purchase. Our Refund Policy outlines the terms and conditions for refund requests:

1. Eligibility for Refunds:
We understand that circumstances may arise where you need to request a refund. Refunds are eligible for the following reasons:

Damaged or defective items upon receipt.
Items that do not meet your expectations based on product descriptions.

2. Timeframe for Refund Requests:
Refund requests must be submitted within 30 days of the purchase date. After this period, we may not be able to process your refund.

3. Refund Process:
To request a refund, please contact our customer support team with your order number and details of the issue. Once your request is approved, you will receive instructions on how to return the item.

4. Refund Criteria:
Refunds will be processed based on the following criteria:

For damaged or defective items, a full refund will be issued, including any associated shipping costs.
For items that do not meet expectations, a refund will be issued for the cost of the item, excluding shipping costs.

5. Refund Timeframe:
Once your returned item is received and inspected, we will process your refund promptly. Refunds are typically issued to the original payment method within a reasonable timeframe.

6. Return Shipping:
In cases where a return is required, return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.

7. Cancellation of Orders:
If you wish to cancel an order before it is shipped, please contact us as soon as possible. Once the order is shipped, our standard refund policy applies.

8. Refunds on Sale Items:
Refunds for sale items will be processed based on the sale price at the time of purchase.